Shipping and Delivery Policy

Thank you for shopping at Artisan Bijou! We strive to process and ship your orders in a timely manner. Please review our shipping and delivery policy below:

  1. Processing Time

Once you place an order on our Website, please allow 1-3 business days for us to process your order. During peak seasons or promotions, processing time may be slightly longer. We will notify you by email if there are any delays in processing your order.

  1. Shipping Time

Shipping time refers to the time it takes for your order to be shipped from our warehouse to your designated shipping address. Shipping time may vary depending on your location, shipping method selected, and other factors beyond our control.

For orders within the United States, shipping generally takes 3-7 business days after processing. For international orders, shipping may take 7-21 business days after processing. Please note that these are estimated shipping times and actual delivery times may vary.

  1. Shipping Methods and Charges

We offer various shipping methods at checkout, including standard shipping, expedited shipping, and international shipping. Shipping charges are calculated based on the shipping method selected, the weight and dimensions of the package, and your shipping address. Shipping charges will be displayed at checkout before you confirm your order.

  1. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email, which you can use to track the status of your order. Please note that it may take up to 48 hours for the tracking information to be updated.

  1. Customs and Duties

For international orders, please note that you may be responsible for paying customs duties, taxes, or other fees levied by your country's customs department. Artisan Bijou is not responsible for any customs duties or taxes incurred on international orders.

  1. Shipping Restrictions

Please note that we currently only ship to addresses within the United States and select international countries. We do not ship to P.O. boxes or APO/FPO addresses. If you have any questions about our shipping policy or if you require special shipping arrangements, please contact our customer service team.

  1. Order Changes or Cancellations

Once your order is placed, changes or cancellations may not be possible as we strive to process and ship orders as quickly as possible. If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible and we will do our best to assist you.

  1. Shipping Issues

While we strive to provide accurate and reliable shipping services, please note that we are not responsible for any delays, damages, or losses that may occur during shipping. If you encounter any issues with your shipment, please contact the shipping carrier directly for assistance.

  1. Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at info@artisanbijou.com.

Please note that Artisan Bijou reserves the right to update or modify our shipping and delivery policy at any time without prior notice. Any changes to our shipping and delivery policy will be posted on our Website. It is your responsibility to review our shipping and delivery policy periodically for updates or changes. By continuing to use our Website and place orders, you accept and agree to our shipping and delivery policy as posted on our Website.